Dive into Handling difficult conversations at work with a balanced mix of new words, grammar insights, and hands-on exercises. Real-world skills you can use immediately. Build your Handling difficult conversations at work vocabulary with 20 new words and expressions. Practice with audio from native speakers and reinforce with exercises.
Practice these words
3 levels: flashcards, quiz, and writing
acknowledge
recognize as true
articulate
speak clearly
compromise
agreement halfway between positions
defensive
protective
undermine
weaken or damage
rapport
good relationship
mediate
Act as peacemaker between parties
assertive
Confident and direct in expression
tactful
Sensitive to others' feelings and perspectives
confrontational
Confronting or aggressive
diplomacy
Negotiation and agreement-making
escalate
Increase in intensity
reconciliation
Restoring friendly relations
deflect
Turn aside or deflect
grievance
Complaint or resentment
impasse
Deadlock or stalemate
empathetic
Understanding and compassionate
reprimand
Criticize or scold
candid
Honest and frank
de-escalate
Reduce tension