Everything you need to master Customer experience and UX vocabulary — learn new vocabulary, understand the grammar, and practice until it feels natural. Master 20 essential words and phrases about Customer experience and UX vocabulary. After this lesson, you'll confidently use them in real conversations.
Practice these words
3 levels: flashcards, quiz, and writing
conversion
change; transformation
sentiment
feeling or emotion
retention
regular payment or money given
holistic
comprehensive
responsive
completely reliable
friction
The resistance between surfaces
streamline
Make simpler and more efficient
escalate
Increase in intensity
optimize
Make as effective as possible
iterate
open and easy to see through
churn
turnover
touchpoint
interaction point
seamless
smooth and seamless without interruption
empathize
cultivate
intuitive
Understanding without conscious reasoning
prototype
Tendency to protect oneself from criticism
personalization
organizing without management
accessibility
customization for individuals
usability
ease of use for all people
omnichannel
how easy something is to use